Our Approach

Every Ainsworth paddle is built to order using high-quality carbon materials and proven design principles. We stand behind our work and aim to ensure every customer is confident in both the performance and durability of their paddle.

Warranty Period

All new paddles are covered by a 2-year limited warranty from the date of delivery.

This warranty applies to the original purchaser and is not transferable.

What is Covered

The warranty covers defects in:

• Materials

• Workmanship

• Structural integrity under normal use

If a fault occurs due to a manufacturing issue within the warranty period, we will repair or replace the affected part where appropriate.

What is Not Covered

The warranty does not cover damage caused by external factors, including:

• Impact damage, crashes or accidental misuse

• Improper use outside intended paddling conditions

• Incorrect storage or maintenance

• Normal wear and tear over time

• Modifications or alterations to the paddle

Crash Damage Support

We understand that paddles are used in demanding environments.

If your paddle is damaged through impact or accident, we offer a crash replacement service at a reduced cost.

This ensures you are never left without a usable paddle, even outside of warranty conditions.

Lifetime Support

Every Ainsworth paddle is built with longevity in mind.

Even outside the warranty period, we will always aim to support repairs, replacements or advice where possible. If a component or design has evolved, we will recommend the closest current equivalent.

Shipping & Costs

• If the issue is confirmed as a manufacturing defect, we will cover reasonable repair or replacement costs.

• If the issue is due to external damage, the customer will be responsible for any repair, replacement and shipping costs.

How to Make a Claim

To request support or make a warranty claim, please contact us with:

• Your order details

• A description of the issue

• Clear photographs of the paddle and affected area

We will review the information and advise on the next steps.

Product Care & Safety

All paddles are subject to wear over time depending on use, conditions and maintenance.

We recommend:

• Regular inspection for cracks, chips or damage

• Avoiding excessive impact or misuse

• Replacing any paddle that shows signs of structural failure

Paddling carries inherent risks. Proper use, regular checks and appropriate safety equipment are strongly advised.