Customer Feedback

Kevin 23-03-2017

Andrew
We received the paddles yesterday, and I have a very happy son.
I wanted to thank you for the excellent level of service provided, and as a new member of the Braintree Canoe Club committee, I passed on my positive experience, I'm sure club members will be asking question about the two new paddles.
Regard
Kevin

Paul 20-12-2016

Dear Ainsworth staff
Thank you very much for my paddle and FOC upgrade to carbon shaft - most unexpected and fantastic - and a T-shirt!
I am a very happy boy!
Went in at St. Ives on Sunday and paddle was great.
Have a good Xmas
Paul

Stephen 19-12-2016

Hi Andrew
Just a wee e-mail to say the paddle came today, I’m delighted with it so thanks very much.
Happy Xmas
Regards Stephen

Graham 18-12-2016

just closing this e-mail thread and would like to say thank you for a great customer service. Ainsworth remain my paddle of choice and will always be recommended
thanks again
Graham​​​​​​​

Lars 19-08-2016

Dear Andrew,
Paddles well received and in good condition, professional packed and thank you for nice t-shirt’s.
Best Regards
Lars​​​​​​​

Keith 18-08-2016

Hi Andrew / Bernadette
The paddles arrived on Tuesday as stated and were used that night by a group of Children from Belarus who came to visit. I was really impressed with the paddles, perfect for our club.
Thank you for your great service and thanks for doing us a great deal.
Regards
Keith​​​​​​​

Jane 25-05-2016

Just got my paddle. Its super and I can't wait to use it. Thanks also for the freebee t-shirt. I will wear it with pride.
Jane​​​​​​​

Graham 30-04-2016

Lovely paddle...great value and it arrived very quickly.
Thanks​​​​​​​

Steve 05-04-2016

Hi Andrew.
Paddles arrived on Friday and they look fantastic – thank you.
Also I’ve just processed payment of the invoice.
Cheers Andrew.
Steve

Phil 08-04-2016

Hi Andrew
The paddles all arrive fine yesterday.
Really great.
Totally slick and efficient dealing with you guys.
Much appreciated :-)
Cheers
Phil

Marc 02-02-2016


Andrew-thought you might appreciate this feedback. Used my new Surf Carbon this weekend. First time I've properly used a carbon set for the day. I was mindful of the feedback that says the lack of flex with carbon means they can be unkind to joints.  This was not my experience at all. The fact that they are so light means that after several hours of paddling It didn't feel like it at all.  The way the blades slip in and out of the water is sweet sweet sweet! You barely feel you've hit the water. I had them on the electric weigh scales and they're less than 840 grams for a 197cm, I can't find any other make at this weight for this length. 
And to top it all, I pulled of my first roll with paddle.

All-in-all I'm very impressed. You deserve to give Werner, VE, AT and the like a good hiding.

Regards

Marc

Nick 23-04-2013

Hi Andrew
Just wanted to say thanks you for you help. The paddle is great.
Many thanks
Nick

Richard 15-04-2013

Dear Andrew Ainsworth,
Received the paddle today, thanks very much, excellent quality as usual - on about my 9nth Ainsworth Paddle over the last 10 years haven't broken one yet.
Many thanks, Richard

Kara Nash 14-07-2013

Andrew and Bernadette,
I took my new Ainsworth Junior N out of the Green River in North Carolina today and was so happy with its performance. I've been using Werner paddles for years and I always come off the river with aches and pains in my hands.
Today, after 7 miles, I was still ready for more.
Thank you for making a superior product and for going through the extra haste of getting it to me here in the States.
Sincerely,
Kara Nash

Dermot 17-04-2013

Hello,
Just to let you know the paddles arrived yesterday. Thank you. I will recommend you to any perspective paddlers.
Regards
Dermot

Simon 20-10-2013

Andrew
I have received the paddles.
Many thanks - great service.
Simon​​​​​​​

John 05-01-2012

Hi
My Paddle arrived to day, well wrapped and a great delivery time ,It looks a good product Iam sure it will be better than the Paddle I have been using.
Again Great Service Thank you
John

Oana 7-06-2012

Package arrived yesterday.
My paddle looks awesome, thank you very much!! I can’t wait to get on the water with it!
I made the transfer today, in atach copy of transaction.
Kind regards,
Oana

Rob 07/06/2012

Hi
Just a note to say thanks for providing me with the superb winged paddle, and discussing the other paddle blade options yesterday.
It makes such a difference to have friendly and supportive after-sales care and I will be in touch soon to buy another paddle.
Cheers
Rob.

Bill 13-07-2012

Hi Andrew,
The paddle arrived today, many thanks, looks the business and I will enjoy trying it out.
kind regards
Bill

Darren 15-08-2012

Hi Andrew
Thanks for fast delivery, great paddle. Will end up with another one next year.
Thanks
Darren

Peter 27-08-2012

Paddle has arrived safely.
Am very happy with it.
Thank you.
Might have to think about getting one for my wife too in fact…
Regards
Peter..​​​​​​​

Dharmender 28-08-2012

HI thanks got the paddles today and they look terrific. Thank you ;-)​​​​​​​
 

Caroline 14-03-2012

Dear Ainsworth/ Andrew
Many many big thank you's for fixing my paddle!
Thanks I will ensure everyone knows how good you were about this! Aftersales service really does count!
THANK YOU
Caroline

Ray 10-06-2011

Hi there ,
I recently did a solo circuit of Mull with my brand new Ainsworth crank paddle, and was so chuffed I thought I would tell you how good it is after straight paddles .So I took a photo in Fingals cave Staffa using the paddle as a camera mount ! it worked ok !
cheers
Ray

Dan 09-07-2011

A massive thanks for sorting collection of our paddles last week.
We now have them back and it was in time for our course so thanks also for the quick turn around time.
You star.
Best
Dan

John 06-10-2011

Hi,
I bought a paddle from you this year. I am delighted with it and I thought I’d send you this pic of me trying it out on Loch Lubnig.
Regards,
John
 

Nick 09-10-2011

Hi,
Very pleased with the paddle, used it today on the Tay. Light, powerful and a bit of flex.
Nick​​​​​​​

Jared 26-04-2010

I used this paddle on an 8,000 mile canoe journey that took more than two years to complete, and I can not say enough good things about how I love these paddles. Just wanted to say thanks for making a great product!
Jared

Don 23-07-2010

Hello,
I have been paddling whitewater in Ontario and Quebec, Canada with one of your paddles for many many years. It's been all I've ever needed; durable and comfortable. I've had this paddle for more than 12 years now, it's hard to remember how long ago I bought it! It is your K100 all around paddle, I was surprised but not too surprised to find that you still have that model in your line up and it doesn't look to have changed much. Why change a good thing? I'm writing at this point, after having reviewed your warranty policies, to let you know that my
K100 has finally broken. I've managed to lose a chunk of blade on one side and a solid crack in the other blade. This didn't happen all of a sudden of course but this season was definitely the culprit. I'm not looking for hand outs, and i know I'm way out of your generous warranty offers, but I thought I might as well write and see if my trusty old Ainsworth paddle might have any trade-in value towards a new basic whitewater paddle. If not I understand, this is a business of course. Regardless, I have so greatly enjoyed this paddle and will surely be looking to Ainsworth for my next seasons gear.
Sincerely,
Don
 

Jérôme 27-07-2009

Dear Andrew,
I tried the paddle (2 hours) : the pass in the water is very sweet and stable, it seems light. The very worked blade usually asks for little but seems very effective.
Thank you for everything.
Jérôme

Steve 14-07-2009

Just a quick word to say thanks for making my new paddle in record time .I am extremely happy with it ,just been out in kayak and the results were beyond expectations .
Thanks .
Steve

Bernie 14-07-2009

Thank you for the prompt dispatch of my paddle. Used it a couple of times now, and I'm delighted.
Cheers,
Bernie​​​​​​​